Sua confiança, seus dados — Nossa Prioridade
Na Wiserep (uma empresa do grupo Valus.io), a privacidade não é apenas uma questão de conformidade; é um valor fundamental. Esta Política de Privacidade descreve — de forma clara e simples — como coletamos, usamos, compartilhamos e protegemos suas informações.
Queremos que você se sinta confiante, bem informado e sempre no controle.
Nossos Compromissos Fundamentais
No selling, ever
Your personal data will never be sold or bartered to anyone.
Minimal & purposeful
We collect only what we need to provide, support, and improve Wiserep's services.
Full transparency
You'll see exactly why and how we use data—with no surprises, jargon, or hidden terms.
Your control
Update, access, export, or delete your data—simply, any time, from your account or by contacting our team.
Industry-leading security
Your information is encrypted, protected, and handled with care.
No dark patterns
Settings are clear, opt-ins are genuine, and cancelling is easy.
A sua privacidade é tão importante para nós quanto cada excelente conversa. For full confidence and clarity, here is Wiserep's complete Privacy Policy—written in clear language and always available for you to review. We keep it simple, honest, and up to date—so you can always feel secure and fully informed.
Wiserep Privacy Policy
Effective Date: September 7, 2025
1. Who We Are
Wiserep ("we", "us", "our") is a Valus.io company delivering AI-powered solutions for enterprise customer engagement. Your privacy is central to our mission. If you have any questions, email us at [email protected].
2. What Data We Collect
Account Information:
Name, email, company name, job title, phone number.
Usage Data:
Pages visited, features used, interactions with our platform.
Device and Log Info:
IP address, browser, device type, operating system, usage times.
Cookies & Tracking:
When you visit our site or use our platform, we may set cookies or use similar technologies for authentication, analytics, and service improvement. (See our Cookie Policy for details.)
Support Data:
If you contact support, we collect the information you share with us.
3. How We Use Your Data
- • Para criar e gerenciar sua conta no Wiserep
- • Para fornecer e aprimorar nossos produtos e serviços
- • Fornecer suporte ao cliente, solucionar problemas e atender solicitações
- • Para analisar tendências de uso e otimizar a experiência do usuário
- • Para enviar-lhe atualizações importantes (alterações nas políticas, avisos de segurança)
- • Com o seu consentimento, para enviar ocasionalmente dicas úteis, tutoriais ou novidades sobre funcionalidades (pode cancelar a qualquer momento)
4. How We Share Your Data
Vendors & Partners:
We only share info with trusted service providers (cloud hosting, analytics, customer support tools) needed to run Wiserep, and only under confidentiality agreements.
Legal & Safety Needs:
If law requires, or to protect rights and safety, we may share necessary info.
No Sale of Data:
We never sell, rent, or trade your personal information. Ever.
5. Your Choices & Rights
- • Acessar, Atualizar ou Excluir: Log in any time to review or change your info—or email us to assist.
- • Export/Portability: Get a machine-readable export upon request.
- • Revogar o consentimento: If you gave marketing or analytics opt-ins, you can withdraw at any time.
- • Cookies: Adjust your preferences via our cookie banner/settings.
6. Security
We use industry-leading security, including encryption, access controls, and regular audits, to keep your data safe.
7. Data Retention
• Mantemos seus dados apenas pelo tempo necessário para lhe prestar serviços, cumprir obrigações legais ou resolver disputas.
• Se você excluir sua conta ou solicitar a exclusão, as informações serão removidas de forma rápida e segura, salvo quando a retenção for exigida por lei.
8. Children's Privacy
Wiserep's services are not intended for children under 16. We do not knowingly collect data from children.
9. International Users
If you access Wiserep from outside your home country, your data may be processed in countries with different privacy protections. We take care to follow applicable laws and keep your info secure everywhere.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll post the latest version here and notify you (by email or in-app) before significant changes take effect.
11. Contact Us
Perguntas, solicitações ou questões relacionadas à privacidade?
Email: [email protected]
Estamos aqui para ajudar — e respondemos rapidamente!
Questions About Your Privacy?
Have questions or feedback about our Privacy Policy, or want to exercise your rights? Email us at [email protected]—our team responds fast and always puts your needs first.
Entrar em contato com a equipe de privacidadeYour privacy powers every conversation. Thank you for trusting Wiserep.