Prompts

A prompt is the foundation of your AI agent. It defines:

• What the agent says first — the opening message when the call connects
• How the agent should behave — instructions on tone, goal, and conversation flow
• Context about your company — so the agent speaks knowledgeably about your business

Prompts are reusable. You can create one prompt and use it across multiple agents or campaigns.

1. Navigate to Prompts in the sidebar.
2. Click New Prompt.
3. Fill in the fields:
   • Title — a name for your own reference (e.g., “Q2 Sales Outreach”)
   • Company — your company name, so the agent identifies itself correctly
   • Purpose — a brief description of the call’s goal (e.g., “Book a discovery call”)
   • System Prompt — detailed instructions for how the agent should conduct the conversation. Be specific about tone, objection handling, and what to do when the lead is interested or not.
   • First Message — the exact words the agent says when the call connects.
4. Click Save.

Not sure where to start? WiseRep includes industry-specific prompt templates to give you a head start.

1. When creating a new prompt, click Browse Templates.
2. Filter by industry (e.g., Real Estate, Insurance, SaaS, Healthcare).
3. Select a template — it will pre-fill the system prompt and first message.
4. Customize it to match your business and save.

All your saved prompts appear in the Prompts section. You can:

• Edit any prompt at any time
• Duplicate a prompt to create a variation
• Delete prompts you no longer need