FAQ

Your account will prompt you to choose a subscription plan or add funds to your wallet. Calls will be paused until you have available balance or an active plan.

WiseRep provides dedicated phone numbers (including toll-free numbers) for outbound caller ID and inbound routing. Using an external number directly is not currently supported.

Every completed call automatically generates a transcript. Go to Calls > Call Logs, open the call, and the full transcript is displayed. You can also view an AI-generated summary of the call outcome.

You can upload PDF, Word documents (.docx), and plain text files (.txt). Keep files concise and factual for best agent performance.

Yes. When someone calls your WiseRep phone number, the system automatically routes the call to the appropriate agent. You can configure which agent handles incoming calls in your phone number settings.

Billing is based on calling minutes. Your subscription plan includes a monthly allowance. Minutes beyond your allowance are charged at your plan’s overage rate, deducted from your wallet balance. Wallet credits can be purchased at any time.

This is controlled by your agent’s Voicemail Behavior setting. You can configure the agent to either:

• Leave a voicemail — the agent delivers a pre-recorded or dynamically generated message
• Hang up — the call is logged as “Voicemail” and no message is left

Yes. From the campaign detail page, click Pause. The campaign retains its progress. Click Resume when you’re ready to continue — it picks up where it left off.

The number of agents available depends on your subscription plan. Check Billing > Plans for the limits on your current plan.

WiseRep uses industry-standard security practices including encrypted data storage and secure payment processing via Stripe. Call recordings and transcripts are stored securely and accessible only to your account.