FAQ

A voice agent makes or receives phone calls. A website chat agent is embedded on your website as a chat widget — visitors interact with it via text or voice in their browser, no phone call required. Both types log transcripts and summaries, and both can collect custom data.

Your account will prompt you to choose a subscription plan or add funds to your wallet. Calls will be paused until you have available balance or an active plan.

WiseRep provides dedicated phone numbers (including toll-free numbers) for outbound caller ID and inbound call routing. Bringing an external number is not currently supported.

Every completed conversation automatically generates a full transcript. Go to Calls > Call Logs, open any entry, and the transcript is displayed alongside the AI-generated summary. Phone calls also include a downloadable audio recording.

You can upload PDF (.pdf), Word documents (.docx), and plain text files (.txt). Keep files concise and factual for best agent performance.

Yes. When someone calls your WiseRep phone number, the system automatically routes the call to the configured agent. You can set which agent handles inbound calls in your phone number settings.

Billing is based on calling minutes. Your subscription plan includes a monthly allowance. Minutes beyond your allowance are charged at your plan’s per-minute overage rate, deducted from your wallet. Wallet credits can be purchased at any time.

This is controlled by your agent’s Voicemail Behaviour setting. You can configure the agent to either:

• Leave a voicemail — the agent delivers a dynamically generated message
• Hang up — the call is logged as “Voicemail” with no message left

Yes. Click Pause on the campaign detail page to stop dialling. The campaign retains all progress and the next uncalled lead position. Click Resume to continue from exactly where it left off.

The number of agents available depends on your subscription plan. Check Billing > Plans for the limits on your current plan.

No. Each agent can only be active in one campaign at a time. WiseRep will alert you if you attempt to schedule overlapping campaigns for the same agent.

Custom Data Collection lets you define structured fields — like budget, confirmed attendance, or employee count — that the AI agent captures during every conversation. You add these fields to a prompt, and the agent collects the values naturally during the call or chat. Results appear in the call log and can be exported or synced to a CRM.

Yes. The chat widget is fully responsive and works on desktop and mobile browsers. Voice mode requires microphone access, which most modern mobile browsers support.

When Conversation History is enabled, the agent is given a summary of the last conversation it had with the same contact at the start of each new session. This is useful for multi-touch sales sequences or repeat website visitors — the agent can pick up where it left off without the contact having to repeat themselves. Enable it in the agent settings under Send Conversation History.

Yes. Go to Calls > Call Logs, find the call, and click the Redial button in the Actions column. WiseRep opens the New Call page with the number and agent pre-filled.

Yes. WiseRep uses industry-standard security practices: encrypted data storage, JWT-based authentication, and secure payment processing via Stripe. Call recordings, chat transcripts, and all customer data are stored securely and accessible only to your account.

WiseRep offers 50+ voices spanning English (American, British, Australian), Spanish, French, Arabic, and other languages. Filter by language, accent, gender, and age when setting up an agent.