Agents

An agent is your AI caller — the “person” who will be making calls on your behalf. Each agent has:

• A prompt that governs what it says
• A voice that determines how it sounds
• Behavior settings that control how it handles edge cases
• A knowledge base of files it can reference during a call

1. Navigate to Agents in the sidebar.
2. Click New Agent.
3. Fill in the details:
   • Name — give your agent a human-sounding name (e.g., “Alex”, “Jordan”)
   • Purpose — a short description of what this agent does
   • Prompt — select from your saved prompts
4. Configure the voice (see below).
5. Click Save.

WiseRep offers a wide range of AI voices. When setting up an agent, you can filter by:

• Language — English, Spanish, French, and more
• Accent — American, British, Australian, etc.
• Gender — Male or Female
• Age — Young, Middle-aged, Mature

Click Preview next to any voice to hear a sample before selecting it.

You can give your agent access to documents — product brochures, FAQs, pricing sheets — so it can answer questions accurately during a call.

1. Open your agent and go to the Knowledge Base tab.
2. Click Upload File.
3. Select a PDF, Word document, or text file.
4. The agent will use the content of these files when responding to questions.

You can fine-tune how your agent handles specific situations:

Each agent has a performance overview showing:

• Total calls made
• Conversion rate
• Success rate
• Average call duration

Use this to compare agents and refine the ones that perform best.