Wiserep - Enterprise AI Voice Call Center Platform and Automation Solution

Uw privacy. Uw rechten. Onze inzet.

Bij Wiserep is het beschermen van uw persoonsgegevens niet alleen een wettelijke verplichting—het is een hoeksteen van onze waarden. Op deze pagina wordt uitgelegd hoe Wiserep (een Valus.io‑bedrijf) volledig voldoet aan de Algemene Verordening Gegevensbescherming (AVG) van de EU en hoe u uw rechten te allen tijde kunt uitoefenen, ongeacht waar u zich in de wereld bevindt.

Wiserep & AVG: Onze aanpak ten aanzien van uw gegevensrechten

1. Wat is de AVG (Algemene Verordening Gegevensbescherming)?

The General Data Protection Regulation (GDPR) is a comprehensive EU privacy law that protects the personal data of individuals in the European Economic Area (EEA). It gives data subjects strong rights and imposes strict obligations on companies that handle personal data.

2. Hoe Wiserep voldoet aan de AVG-vereisten

Lawful Basis for Processing

We only process personal data when we have a legal basis to do so — such as your consent, a contract, a legal obligation, or a legitimate interest.

Data Minimization

We collect only the personal data we genuinely need to deliver our services and never retain it longer than necessary.

Security & Encryption

Personal data is protected by industry-standard encryption, strict access controls, and continuous monitoring of our infrastructure.

Data Retention

We retain personal data only for as long as needed to provide our services or to meet our legal obligations, and then securely delete or anonymize it.

Data Processor Agreements

We sign Data Processing Agreements (DPAs) with all sub-processors to ensure they meet GDPR standards when handling your data on our behalf.

3. Uw AVG-rechten bij Wiserep

Right of Access

Request a copy of the personal data we hold about you.

Right to Rectification

Ask us to correct inaccurate or incomplete personal data.

Right to Erasure

Request deletion of your personal data in eligible circumstances ("right to be forgotten").

Right to Restrict Processing

Ask us to limit how we use your data in specific situations.

Right to Data Portability

Receive your personal data in a structured, machine-readable format and transfer it to another service.

Right to Object

Object to processing based on our legitimate interests or for direct marketing.

Right to Withdraw Consent

Withdraw your consent at any time when processing is based on consent.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

4. Internationale gegevensoverdrachten

When we transfer personal data outside the EEA, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission to ensure your data remains protected.

5. Onze functionaris voor gegevensbescherming (DPO)

Our dedicated Data Protection Officer (DPO) oversees our GDPR compliance and is your point of contact for privacy-related matters.

Contact our DPO:

[email protected]

6. Vragen, verzoeken of opmerkingen?

If you believe your data has been compromised or have a privacy concern, contact us immediately at [email protected] or via your account dashboard.

Maak gebruik van uw rechten

Submit a data subject request and we will respond within the GDPR-mandated 30-day window.

Submit a Request

Privacybeleid

Read our full Privacy Policy to learn how we collect, use, and protect your personal data.

Read Privacy Policy

Your trust matters. We are committed to protecting your data every step of the way.